Shipping & Delivery Policy

At SimpleJoys, we work hard to get your order delivered to you as quickly and safely as possible.

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • You’ll receive a confirmation email with tracking details once your order has shipped.

2. Delivery Time

  • Since we partner with global and local suppliers, delivery typically takes 7–15 business days, depending on your location.

  • In rare cases (holidays, high demand, customs delays), shipping may take a little longer. We’ll keep you updated.

3. Shipping Charges

  • We offer free shipping on most products.

  • If an item requires additional shipping costs, it will be clearly displayed at checkout before payment.

4. Tracking Your Order

  • Once your order is shipped, you’ll receive an email or SMS with a tracking link.

  • You can monitor your package status anytime using this link.

5. Incorrect Address / Missed Delivery

  • Please double-check your shipping details at checkout. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If delivery is missed and returned to us, we may re-ship it after confirming updated details (additional charges may apply).

6. Damaged or Lost Packages

  • If your package arrives damaged or doesn’t arrive at all, please contact us within 7 days of the expected delivery date.

  • We’ll work with our logistics partners to resolve the issue quickly—either through a replacement or refund.

7. International Shipping (optional if you plan to ship worldwide)

  • We currently ship across [India / your target regions].

  • International shipping may take longer depending on customs and local delivery networks.

8. Contact Us

For questions about shipping or delivery, reach out to us at:

📧 support@simple-joys.com