Shipping & Delivery Policy
At SimpleJoys, we work hard to get your order delivered to you as quickly and safely as possible.
1. Processing Time
- Prepaid orders are processed within 1 business days after payment confirmation.
- You’ll receive a confirmation email with tracking details once your order has shipped.
2. Delivery Time
- Since we partner with global and local suppliers, delivery typically takes 4-7 calendar days, depending on your location.
- In rare cases (holidays, high demand, customs delays), shipping may take a little longer. We’ll keep you updated.
3. Shipping Charges
- We offer free shipping on most products.
- If an item requires additional shipping costs, it will be clearly displayed at checkout before payment.
4. Tracking Your Order
- Once your order is shipped, you’ll receive an email or SMS with a tracking link.
- You can monitor your package status anytime using this link.
5. Incorrect Address / Missed Delivery
- Please double-check your shipping details at checkout. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.
- If delivery is missed and returned to us, we may re-ship it after confirming updated details (additional charges may apply).
6. Damaged or Lost Packages
- If your package arrives damaged or doesn’t arrive at all, please contact us within 7 days of the expected delivery date.
- We’ll work with our logistics partners to resolve the issue quickly.
7. Contact Us
For questions about shipping or delivery, reach out to us at:
📧 support@simple-joys.com