Return Policy
At SimpleJoys, your satisfaction is our priority. If something isn’t right with your order, we’re here to help.
1. Returns
- You can request a return within 7 days of receiving your order.
- To be eligible, items must be unused, in original packaging, and in the same condition you received them.
- Certain products (like personal care items, perishables, or customized goods) may not be eligible for return. These will be clearly marked on the product page.
2. Refunds
- Once we receive and inspect your returned item, we’ll notify you about the status of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping charges (if any) are usually non-refundable.
3. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and a photo of the issue.
4. Order Cancellations
- Orders can only be cancelled within 24 hours of purchase.
- After that, we may not be able to stop processing since items are prepared for shipment quickly.
5. Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging. We’ll arrange a free replacement or full refund.
6. How to Start a Return
To start a return or refund request, contact us at:
📧 support@simple-joys.com
Please include your order number and details of the issue.
7. Exceptions
We reserve the right to decline returns or refunds if:
- Items are not returned in their original condition.
- Requests are made outside the eligible return period.
- The product is listed as non-returnable at purchase.